Ultimate Staffing is seeking a Customer Service Representative for a medical supply store located in Holly Springs. This is a full-time, temp-to-hire opportunity and is 100% in office. The work schedule is 8:30am to 5:00pm Monday-Friday. Knowledge of Medicare and previous insurance verification experience is a plus.

Pay: $18-$23/hour depending on experience.

Job Duties:

Receive all telephone communication from referral sources and clients, including order taking and obtaining accurate billing information, as well as over-the-counter sales; inventory control of office supply levels and ordering; establishing and maintaining files with complete client information.

Provides recommendations to callers and walk-in clients regarding supplies and equipment that can be utilized to meet clients needs.

Coordinates all client information and processes paperwork, including preparation of file for billing department.

Establishes client records and ensures that all client information and records are current and complete. Verifies insurance eligibility of clients. Maintains log of referrals.

Assists with implementation of performance improvement program to meet company, state, federal and accreditation standards.

Assists in resolving client equipment problems under emergency conditions.

Performs over-the-counter sales functions; handles cash transactions efficiently and accurately and is able to perform the end-of-the-day cash account balance.

Monitors office supply levels and places appropriate orders as approved by Manager.

Develops and maintains working knowledge of current home care products and services offered by the company and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.

Monitors and records client, physician and referral source communications. Complete follow ups with all sources.

Assists in accounts receivable management.

Qualifications:

Customer focused with excellent communication skills

Detail oriented

Computer savvy

Knowledge of Medicare and previous insurance verification experience is a plus.

High School diploma

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.